Chime Technologies Wins 2022 Excellence in Customer Service Award

Phoenix, AZ - April 12, 2022 – Chime Technologies, an award-winning real estate technology innovator, today announced it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. With a history of listening and responding to customer needs, Chime keenly understands the unique challenges facing the more than one million agents in the U.S. today, and continues to innovate with their needs in mind.

• Find out more about what makes Chime’s Customer Success Team unique HERE.

This past year, Chime invested more than $1 million in enhanced client services tools, resources, and support, and tripled its customer success team, hiring not only tech support and digital marketing experts, but experienced real estate professionals as well, to deliver the highly customized service agents, teams, and brokerages need to serve their clients more effectively. As a result of this significant investment, Chime today reports an onboarding customer satisfaction (CSAT) score of over 90 as well as a tech support CSAT score of over 90. With a current time to first response rate at less than 30 minutes, nearly 80% faster than the average technology company response rate, Chime is set to launch enhanced support options in the coming months and continues to actively hire customer success resources.

“We are honored to be recognized for our commitment to customer service,” said Steven Lopez, Vice President, Customer Success, Chime. “We will continue to prioritize customer success as a core company value, and invest in the team, tools, and resources real estate professionals need to effectively compete in today’s dynamic market.”

“Customer service professionals and suppliers have had to make significant changes to adopt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize Chime Technologies as they are leading by example and making real progress on improving the daily lives of so many.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.

To learn more about Chime, visit HERE.

Chime is an award-winning real estate technology innovator headquartered in Phoenix, Arizona. Our AI-powered platform empowers real estate professionals, teams, and brokerages with the tools they need to automate lead generation operation, drive conversions, and grow their business. Chime Technologies operates as a US subsidiary of Renren, Inc. (RENN). For more information, visit www.chime.me/ .

About Business Intelligence Group www.bintelligence.com

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.