We’re thrilled to share that our team has been named Company of the Year for Customer Service in the 9th Annual Globee® Awards for Sales, Marketing, Customer Success, and Operations Awards. These prestigious global awards recognize the very best individuals, teams, and departments across sales, marketing, customer success, and operations. For the second time in as many months, our customer success team came out on top and was awarded a GOLD designation for our steadfast commitment to helping real estate professionals and brokerages succeed with Chime.
Unlike competitors, our customer success team not only relies on in-house tech support and digital marketing experts to service customers, but we have experienced real estate professionals in-house to help ensure agents, teams, and brokerages get the customized services they need. Plus, our customer service responses are not only targeted, but efficient as we have a current time to first response rate of less than 30 minutes – that is nearly 80% faster than the average technology company!
And did we mention we keep investing and expanding resources to support the growing demand for our sales acceleration platform? To learn more about our award-winning customer service approach and what makes us different, check out our video.